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Read here continuously up-to-date information and notes regarding technical support options for OnyxCeph³™


Date

Message


10.-12.10.2018

Due to the participation in the industrial exhibition for the annual conference of the German Orthodontic Society in Bremen, our office can only be accessed to a limited extent in the specified time.

 

03-10-2018

Please note that our office is closed today due to public holiday.

 

13-06-2018

Due to revision of our telecommunication system, no support is available before 9 am.

 

01-05-2018

 

Please note that our office is closed today due to public holiday.

 

25-04-2018

 

In connection with the EU General Data Protection Regulation applicable from May 2018, institutions such as medical practices and clinics must also provide data protection documentation describing the lawful handling of personal data. For instructions on how to comply with these requirements for using and supporting the OnyxCeph³™ software, see OnyxWiki.

09-04-2018

 

Our telecommunication system is temporarily down - please, contact us by email for technical support requests.

 

02-04-2018

 

Please note that our office is closed today due to public holiday.

 

30-03-2018

 

Please note that our office is closed today due to public holiday.

 

31-12-2017

 

The Customer Login was deactivated - see here why: OnyxWiki

 

12-12-2017

 

Our office will be closed between Dec. 22nd, 2017 and January 2nd, 2018.

 

22-11-2017

 

Please note that our office is closed today due to public holiday.

 

31-10-2017

 

Please note that our office is closed today due to public holiday.

 

20-10-2017

 

Our update server is currently not accessible - therefore, release 3.2.90 can not be downloaded for installation and update.  //Fixed


12-09-2017

 

Our telecommunication system is temporarily down - please, contact us by email for technical support requests.  //Fixed


30-05-2017

 

There was a problem with sending emails via PHP script in release 3.2.80. To fix the problem, please install the same updates to 3.2.80 again.  //Fixed


01-05-2017

 

Please note that our office is closed today due to public holiday.

 

17-04-2017

 

Our phone number +49 371 9093140 may currently not work. If so, dial +49 371 33222809 instaed.  //Fixed


10-04-2017

 

We move to a new location. For this reason, our office will be closed between April 12, 3pm and April 17, 2017.

 

16-12-2016

 

Our office will be closed for support in the time between December 19 and 30, 2016.

 

16-11-2016

 

Please note that our office is closed today due to public holiday.

 

31-10-2016

 

Please note that our office is closed today due to public holiday.

 

27-07-2016

 

Due to a lightning strike our telephone is not workong. Our provider works on the correction of the defect. In the meantime, please use email in case of technical support requests.  //Fixed


14-07-2016

 

For all registered users of 3D planning module V.T.O.3D (Virtual Setup), now a comprehensive Quick Reference Guide in PFD format can be requested in the Download section.

 

30-05-2016

 

Due to technical problems at our web server provide, downloads and updates are not available at the moment. The problems should be solved soon.  //Fixed


06-04-2016

 

We have actual a number of incoming support calls about the problem that the Onyx-database server cannot be launched. The reason for this is in most of the cases an outdated Onyx database program OnyxDBServer.exe. Find a description how to fix the problem here.

 

18-03-2016

 

For internal reasons, Friday March 18, 2016 no phone support will be available. Please, send your questions by email. We apologise for any inconvenience.

 


 
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