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Help by Phone

All OnyxCeph³™ licensees can contact us by phone for technical questions. There is no support hotline as usual, i.e. no pre-selection by answering machines or waiting loops. However, the number of incoming phone lines is limited, thus, we recommend to describe the problem online first. If remote access will be required to solve the problem, internet needs to be available on the affected computer.

Support for registered users is provided on a dayily basis:1

           Monday - Thursday:        9.00 am - 5.00 pm
Friday: 9.00 am - 2.00 pm

 

 

except public holidays (Germany, the Free State of Saxony) and between December 24 and December 31 each year.

Questions regarding the user interface or subject-specific questions should be submitted online only 1.
Useful information about installation, integration, and application can also be found on OnyxWiki.

 

 

 


1 Call us landline +49 371 9093 140 | Contact us online here.

 
 
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